ProForm Pro 2000 Treadmill Review

The Pro 2000 Treadmill is made by Proform, which has been around for 30 years. If you take a look at their website their main attractions are low price, good quality, financing and their integration with iFit technology. ProFrom is sold at Walmart, Sears, Costco, Sports Authority, the ProForm website and Dick’s Sporting Goods, among other large name retailers.

The ProForm Pro 2000 Treadmill Features

The ProForm Pro 2000 is a mid-range treadmill for those who want a solid machine that’s fully-loaded with features. By mid-range, we mean customers should expect to pay more than what they would pay for an entry-level treadmill, but less than a premium level machine.

On that note, there seems to be a very wide range of prices paid for this treadmill. It’s been listed for $1000 or just under $1000, while at other times sold for almost 3 times that amount online. Apparently sometimes the ProForm 2000 is sold as a flash special, hence the super low price. This is normally a mid-range treadmill ($2000-$3000), price-wise.

Here are some of the main features:

  • 8″ LCD Backlit display
  • Autobreeze Workout Fan
  • Wireless chest strap Heart Rate Monitor
  • weight capacity: 350 pounds
  • 3.25 CHP motor
  • 24 built-in workouts
  • two-ply commercial treadbelt
  • FS2 Full Surface Suspension Cushioning
  • Folds up for easy storage, lifts itself with the push of a button
  • built-in speakers

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The ProForm Pro 2000 has been favorably rated as a “Best Buy” and features workout programs by Jillian Michaels, America’s Toughest Trainer. Her workouts can be downloaded directly into the treadmill’s console every day, taking you through eight weeks of workouts…very motivational.

Pros (What We Like)

    1. Console. The ProForm Pro 2000 treadmill comes with an impressive 24 different workout programs. It also comes with iFit capability, which means users can tap into endless workouts, “scenes” to watch, integration with Google Maps. This is the next generation of treadmill technology, where the treadmill actually has features to motivate the user. The console display is easy-to-use and features all sorts of convenient details. This treadmill has a lot of convenient extras..magazine racks, for example…or cup holders, and a spot for a smartphone. The RaceTrack display is also fun: it’s a visual representation of yourself on a quarter-mile race track.

  1. Construction. This is a heavy, solid treadmill, this is actually a good thing, since it lends to stability. Not only is the frame stable and durable, but the parts are built to last, too. For example, the rear roller is a humongous 3″…that means less wear and tear on the belt for a long life. The long running deck (60″) is nice. Also, the running deck features a belt that is made to last, with two-ply construction. It’s commercial quality.
  2. Features. The Quick Decline/Incline control is unique in the treadmill world, and everyone agrees it’s a great feature. Also, QuickSpeed Control makes it easy to do interval training. You can change speed very quickly, which is not always the case on all treadmills.
  3. Noise & Motor. The ProForm Pro2000 has a relatively high power motor (3.25 CHP is higher than most home treadmills), which should mean it won’t have to strain much, resulting in a quiet motor.
  4. Warranty. Proform has one of the best warranty packages out there:
  1. Lifetime on frame and motor
  2. 5 years on parts
  3. 2 years on labor

Cons (What We Don’t Like)

  1. Assembly. This is a very good treadmill. However, it’s very difficult to put together. This is where customer service could really make a difference but sadly it’s hard to communicate over the phone about these sorts of issues. Combine the frustrations involved with tricky setup and the less than stellar reputation of ProForm’s customer service department and this would probably be the biggest Con for the ProForm 2000.
  2. Customer Service. Customers reviews of the ProForm Pro 2000 report that customer service is sometimes slow to answer emails, order parts, or diagnose setup issues correctly over the phone (understandable, since assembly is very complex, see above). Technicians are spread very thin. These would seemingly be easily fixable issues but poor customer service turned these “containable” issues into major frustrations for many customers.
  3. iFit Feature. The iFit feature needs some more time to get the kinks ironed out, according to customers.
  • the iFit app does not seem to be compatible with the ProForm 2000 treadmill
  • a few customers report the iFit feature not working at all, even without the smartphone integration
  • some reviewers did report being surprised that some aspects of iFit are subscription-based. Also, it’s questionable whether the iFit app for a smartphone will work with this treadmill. Ask before you buy, if these things are important to you.

Analysis

Many positive reviews were for “extras”. Reviewers reported loving the magazine racks, for example…or the cup holders, or the spot for an phone to sit. This treadmill has a lot of extras…which means reviews are going to be all over the place. If an extra doesn’t measure up, we can have a 1-star rating that’s really a rating for an extra feature like iFit. So keep in mind that although there are some negative reviews on this product, some of them are for issues other than the quality of the treadmill itself.

Customers report an easy-to-use console and all sorts of convenient details.

Over and over again, users reported that this is one heavy or solid treadmill! This is actually a good thing, since it lends to stability. Steel is heavy.

There were very few mentions of anything bad or disappointing about the suspension/shock absorption on this treadmill. It was mentioned many times that customers were using this treadmill more often than their old one, that the deck felt smooth and even.

According to reviews, there’s a 12% chance that there will be an issue with delivery, assembly, or getting the treadmill to start working, but after these issues were resolved, customers liked their product. Assembly was troublesome for many reviewers, so it’s generally advised to pay the extra to have someone assemble it for you, if this is an option. Calls to customer service did not generally lead to quick solutions.

Once delivery and assembly stages are over with, this is an excellent, solid treadmill that is a joy to use. Perhaps that’s because of all the exciting features designed to make your workout enjoyable, even easy. From the highly motivational Jillian Michaels workouts to the iFit technology with the Google maps and simulated race courses, no two workouts need ever be the same.

Conclusion

Customers love the ProForm Pro 2000 treadmill and it features, but not ProForm’s Customer Service, generally speaking. Buy it from a reputable source, go the extras you may not usually go for: extra service plan, upgraded delivery services, and installation done for you. Bottom line: it’s advised that you get a professional to assemble this treadmill for you, even if you have to pay extra for this service.

This is a treadmill you’ll be using for many years to come, and with all the features designed to keep you from getting bored and slacking off, you’re going to put a lot of miles on the ProForm Pro 2000. It’s a good thing there’s a great warranty package, solid construction and quality parts.

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